Nagios XI Customer Service and Technical Support

KODZOVI Loïc
Head of IT, Projects and Organization at a financial services firm with 10,001+ employees
Technical support is very good but is very expensive. It is becoming more and more expensive just like the upgrade. The incredibly high prices are a very bad move on their part. I know everything is got to go up but this seems too much at a time. They also have some requirements for the support licensing that is very complicated. You have to have a password and you pay for a limited number of calls. For the price they are selling it, It should be okay to call them anytime. View full review »
reviewer1042011
NOC Manager/Network Administrator at a tech vendor with 1,001-5,000 employees
I dealt with technical support for a few months, but because I do not have a support contract I have not used it in several years. A support contract can be purchased separately. If problems arise then you are able to fix things on your own. If you can't, then just leave it. View full review »
Nagios677
Network Engineer at a tech services company
I have not needed to contact technical support. Everything installed easily and it works fine. View full review »
Learn what your peers think about Nagios XI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.
Hattab Mahdi
IT Project Manager at a manufacturing company with 501-1,000 employees
I have not needed to contact technical support. There are webinars and other information available that I have made use of. If you have a problem then you can copy and paste the error into a search engine and find the solution easily. View full review »
Michael Nbwiga
IT CIO at Kimfay
We have not been in contact with technical support. View full review »
Asher Margolis
R&D Support & Monitoring, IT Production at a tech vendor with 51-200 employees
I haven't had any experience with technical support. View full review »
Learn what your peers think about Nagios XI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.