NetApp OnCommand Insight Customer Service and Technical Support

HighPerfea5c
High Performance Compute at a energy/utilities company with 1,001-5,000 employees
We have an advanced support agreement and a good relationship with our NetApp support team and systems engineer, whom we call up and open cases if we have questions. We also have our own internal company group that has a lot of NetApp people who can help. We have had some problems on weekend and the middle of the night. They have even written code for us on the fly within a few hours to address an issue that we were having. We receive 24/7 coverage. We have a monthly meeting with our customer support people through NetApp. They go through all the cases with us, and we analyze everything. They help us with the upgrades. We tell them, "Treat our data like their data." So, they come down and meet with us, they fly to New Orleans, and if they see something they don't think is right, they tell us. That's a great relationship, when different companies act as one. View full review »
LeadSystaf8c
Lead Systems Engineer at a transportation company with 10,001+ employees
Technical support is good. We are a big customer for NetApp, so I know that we get priority support from them. Even if something is not prioritized, we have a dedicated SAM and a dedicated systems engineer from their side. Everyone's on top of things like that. We have never had any problems with support. View full review »
TeamLead5f45
Team Lead Storage at a manufacturing company with 10,001+ employees
The tech support is pretty good. They helped to set up multiple controllers, and then we started with the analysis and the reporting. View full review »
Learn what your peers think about NetApp OnCommand Insight. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,265 professionals have used our research since 2012.
Integrata623
Integrations Director at a government with 1,001-5,000 employees
NetApp support is always there. Our guy, Matt is amazing. I can pick up the phone anytime to talk him when I have an issue. A company may have equitable software, but no one beats NetApp's support. View full review »
Raul Sanchez
Storage and Backup Administrator at T-Systems
We can get support through their webpage or by calling and the support is good. They respond quickly, based on whether it's priority 1, priority 2, priority 3. In general, support is very fast. View full review »
Jose Perez
Performance Administrator at a tech services company with 10,001+ employees
I haven't used technical support because I haven't had any big issues. View full review »
Learn what your peers think about NetApp OnCommand Insight. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,265 professionals have used our research since 2012.