NetApp SnapMirror Customer Service and Technical Support

reviewer1157766
Solution Architect at a tech services company with 51-200 employees
Technical support is only available if there is a problem. It may be different in Europe and America but in the Ukraine and in former CIS countries, NetApp doesn't carry out the installation, they sell the product and the rest is up to the partners. You can contact technical support if something is broken, for example, a dead disk or dead controller, something like that. View full review »
AbdulSalam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Bank Sohar
With technical support, there are multiple levels. We are not very happy with Level One and Two support from our region. When it comes to escalation support, when there is a huge problem, it goes through the US or Canada. Those support techs are really good. View full review »
Alberto Alberti
Senior System Engineer at ICTeam
Technical support is quite good. For example, I've had an issue in the past, and within a few minutes, with a chat, the issue was solved. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Vision Solutions and others in Data Replication. Updated: March 2020.
407,401 professionals have used our research since 2012.
Tom Evert Olsen
Senior Infrastructure Architect at Proact It Norge As
My understanding is that the technical support is good, but we don't need much support because it's working fine. Since we have been working with the solution for 20 years, we have very good internal competence. So it's very seldom that we have to call support. View full review »
reviewer598200
Senior Application Engineer Presales Support at a wholesaler/distributor with 10,001+ employees
The technical support for this solution is good. I am glad because I always receive answers to my technical questions. View full review »
reviewer691557
Senior Infrastructure Engineer with 201-500 employees
Technical support is excellent. We're very satisfied. View full review »
Systemagr67
System Manager at a tech services company with 5,001-10,000 employees
Technical support is very good. View full review »
reviewer829905
Systems Engineer at a tech services company with 501-1,000 employees
Their technical support is good. It's not hard getting in touch with them. View full review »
reviewer957945
System Engineer at a comms service provider with 201-500 employees
I am satisfied with the technical support. View full review »
Find out what your peers are saying about NetApp, Dell EMC, Vision Solutions and others in Data Replication. Updated: March 2020.
407,401 professionals have used our research since 2012.