Oracle Multitenant Customer Service and Technical Support

it_user522261
DBA at a tech services company with 501-1,000 employees
I would rate technical support at Oracle a three out of five. They're good, but not good always. It's about finding the right, knowledgeable person to talk to. Response time is not that great. You have to say, "My production system is down." Sometimes we escalate it to our Account Manager, who's tied up with the Oracle Account Manager. Sometimes the escalation is needed, especially when it's rough. But I'm happy. Not overly happy, but happy with the support. View full review »

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