Palo Alto Networks WildFire Customer Service and Technical Support

JasonMcFeetors
Information Technology Manager at a construction company with 51-200 employees
Technical support from Palo Alto is very strong. Whenever I've had problems, they've been able to help me out, every single time. I've gone to them with some pretty complex stuff and they will sit with you until it's done. They have technical support that follows the sun, so if I've got somebody who is in the same timezone and their shift ends, they will transfer me to another person who is just starting their day and can spend another eight hours with me, if necessary. The biggest lesson that I learned from using this solution is not to hesitate to call support. You're going to bang your head against the wall trying to figure things out, and meanwhile, these guys are just sitting there waiting to help you. They will figure things out a lot faster than you will. View full review »
Girish Vyas
Architect - Cloud Serviced at NTT Global Networks
Palo Alto's customer support is good. They are awesome. I would rate them nine out of ten for technical support services. View full review »
SridharSingh
Associate Director at a tech services company with 10,001+ employees
We used tech support to help us implement the product initially. View full review »
Find out what your peers are saying about Palo Alto Networks, FireEye, Fortinet and others in Advanced Threat Protection. Updated: March 2020.
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reviewer1189212
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service. View full review »
Net32SysAd92
Network System Administrator at a government with 1,001-5,000 employees
Their technical support is outstanding and top-notch. View full review »
Itnetw355
IT Network Consultant Engineer - Projects and ICT Infrastructure Services at a energy/utilities company with 1,001-5,000 employees
Most of the time their technical support has been perfect. A few times a few of the tech support engineers did not have strong knowledge. Overall, though, it's good. View full review »
reviewer818484
Information Security Officer at a government with 501-1,000 employees
Their technical support is excellent. View full review »
Harish Gupta
Head Of Operations at RAH InfoTech (P) Ltd
I have not had issues with technical support of this solution. View full review »
Find out what your peers are saying about Palo Alto Networks, FireEye, Fortinet and others in Advanced Threat Protection. Updated: March 2020.
406,607 professionals have used our research since 2012.