Parallels Remote Application Server (RAS) Customer Service and Technical Support

Jim Carlton
IT Director at a energy/utilities company with 1,001-5,000 employees
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable about the software and are able to find a solution and get it going for me. View full review »
NetworkAd87
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there. View full review »
StevePollak
Founder and CEO at a tech services company with 1-10 employees
We have asked for help from tech support and their service was good. View full review »
Find out what your peers are saying about Parallels Remote Application Server (RAS) vs. XenApp (Citrix Virtual Apps) and other solutions. Updated: September 2019.
370,827 professionals have used our research since 2012.
SystemsA57ac
Systems Administrator at a construction company with 1,001-5,000 employees
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on the opposite side of the world, so schedules don't mesh. View full review »
Christophe Jurdan
System Engineer at a government with 1,001-5,000 employees
Technical support is an eight out of 10. View full review »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very knowledgeable about their product. We have seen a number of issues we have raised over the years become features or fixes in the next update. View full review »
it_user524217
CIO at a healthcare company with 1,001-5,000 employees
We have not needed much technical support. We generally find what we need in the provided documentation or the user forums. When we have requested help, the response has been consistent with other vendors of this type (we are not on an expedited service plan). View full review »
Technicad953
Technical Operations Manager at a tech services company with 11-50 employees
In my limited dealings with support, they have been responsive, respectful, and helpful. View full review »
Operatiofa69
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them. View full review »
SeniorSy63fc
Senior System Engineer at a financial services firm with 1,001-5,000 employees
We have not needed to call in or create a tech support ticket. View full review »
ProjectMf444
Project Manager with 1,001-5,000 employees
Their technical support is okay. View full review »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university with 1,001-5,000 employees
Technical support is very good.. View full review »
ITManagecd19
IT Manager at a recruiting/HR firm with 51-200 employees
Technical support is quite good. I would rate it at eight out of 10. View full review »
Find out what your peers are saying about Parallels Remote Application Server (RAS) vs. XenApp (Citrix Virtual Apps) and other solutions. Updated: September 2019.
370,827 professionals have used our research since 2012.
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