PegaRULES Customer Service and Technical Support

Björn B
Principal Business Analyst at a tech services company with 501-1,000 employees
Technical support is quite good if you don't have very special requests requirements or defects. It depends mostly on your own code, but if it's on the general code provided by Pega, it's quite easy to set up a question to the Pega team and it's usually answered within a couple of hours, sometimes even faster. There's also a lot of information that can be found in the Pega community which is quite helpful. View full review »
reviewer1317294
Co-Founder and Chief Technology Officer at a tech services company with 201-500 employees
Because I've been working with Pega since 2003, I can see the improvements that have been made in terms of how they go about establishing contact with customers. These days, it's pretty easy and accessible. View full review »
Oleskii Duritsyn
Team Leader at a tech services company with 10,001+ employees
The technical support has been very good. They answer our questions in a straightforward manner. View full review »
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