PeopleSoft Customer Service and Technical Support

Rashmi.S
Manager at a manufacturing company with 10,001+ employees
I've always been in touch with technical support because I love to actually see the coding they do behind the bug releases. I don't understand that much, but my curiosity makes me just want to know what they write there and how they put the command in it to clear the invoices, etc. When I see at the end of the month that it gets stuck, they clear the errors from the back end. There are also many times when there is a load on the servers, so they jointly come up to the other end and they write some of the other code. I really don't understand the technical part, but I enjoy seeing it and I think that they do a great job. There is a functional coordinator and there are technician coordinators, though we as the users are not supposed to interfere with the technical people. Functionality has to coordinate with technical, but there are some people who can directly talk to the technical guys. For instance, when you are stuck, there is a problem with the server, or the invoices are getting stuck, I am one of the people that can go and ask them. In terms of technical support, I can approach them directly and ask them for assistance. Instead of going through the functional team, I ask them directly. It's a direct communication, so it goes faster. View full review »
Krishna AB
Business/Systems Analyst with 1,001-5,000 employees
It was excellent before when it was PeopleSoft, and it is still OK now. View full review »
reviewer1213995
Functional Consultant at a tech services company with 10,001+ employees
The technical support is very good. View full review »
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,043 professionals have used our research since 2012.
reviewer1214406
IT Consultant at a tech services company with 51-200 employees
On a scale of five, I'd rate technical support at 2.5. Often support just asks people to install a lot of upgrades. Sometimes they don't really give you clear details as to why you need to upgrade. They just say, "You need to upgrade this because there's a newer image, etc". They never really give you the reason underlying why you are having errors. View full review »
Learn what your peers think about PeopleSoft. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,043 professionals have used our research since 2012.