PortSwigger Burp Customer Service and Technical Support

Vijayanathan Naganathan
Director - Head of Delivery Services at Ticking Minds Technology Solutions Pvt Ltd
I found technical support to be quite responsive. I usually get an email response within three or four hours which is very good. There's plenty of documentation that has relatively good pointers as to the documentation's impact. Also, documentation is a good part of the knowledge base. They have started something that's very awesome by implementing that. They point us to areas in our tickets that have answers within the available knowledge base documentation, which is shared as part of the whole response. It's definitely a good thing. View full review »
Rishi Kant
Senior Security Engineer at a insurance company with 10,001+ employees
We have used technical support three times, and each time received an email within twenty-four hours. They first try to understand the problem, and then after this, they provide step by step instructions for what to do. It's pretty easy. View full review »
Nidhi Chamotra
IT Manager at a consumer goods company with 10,001+ employees
The technical support team is very good. They are quick at responding and they help us to resolve issues within the organization. In the past, we had issues around connectivity while we were doing some scanning. The scanning kept getting killed somehow. The quality of the job was poor. The scan was not completed successfully, so we needed technical support to assist. It was hard to identify what the issue was and how to fix it, but they did. View full review »
Learn what your peers think about PortSwigger Burp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer1139067
User
We have not needed to contact technical support, although there is a very big community of users. View full review »
Andrei Sandulescu
IT Auditor & Compliance Officer at Intellimind
I would rate their technical support a five out of five. View full review »
CyberSecAn08987
Cyber Security Analyst at a tech vendor with 1,001-5,000 employees
I have not needed to use the solution's technical support. View full review »
reviewer1261914
AVP - Software Quality Assurance at a tech services company with 201-500 employees
We haven't had to contact technical support. View full review »
reviewer1170114
Director at a consultancy with 10,001+ employees
I haven't needed to contact their technical support. View full review »
Learn what your peers think about PortSwigger Burp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.