Reblaze Customer Service and Technical Support

YacovHabusha
Network and Security Department Manager at a non-tech company with 501-1,000 employees
Every time that you call, you get an answer from an expert, not a level-one, or level-two, or level-three. You are getting answers from an expert in the system. It's someone who knows a bit of coding, knows what to do, what to recommend, and who helps you in real-time. That was their standard support, unless they have changed it since I last used it. View full review »
JeffGrayson
Principal Security Engineer at a leisure / travel company with 1,001-5,000 employees
Technical support is very good. They are always there when we need them. They are more of a partner. We have the telephone number of the CTO, the CEO, the COO, if needed, to escalate. But generally we just log a case or call their support line and they're on with us within a few minutes. They are very responsive. They are a valued partner and we're glad to be working with them. View full review »
PatrickMoshe Perelsztejn
Infrastructures Security & Cyber Project Manager at El Al
The R&D is extremely responsive to our requests for changes and improvements. Overall, technical support is extremely responsive. View full review »
Find out what your peers are saying about Reblaze, Cloudflare, Imperva and others in Web Application Firewall (WAF). Updated: March 2020.
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reviewer1217637
VP Security at a financial services firm with 11-50 employees
Technical support is a group of supportive people. They want to help 24 hours a day. It doesn't matter if it's a weekend or a holiday. They are always helping and give us the best support we can have. They are really technical. There is on person in particular who is super-technical, he knows exactly what's happening with Reblaze. He understands and has a lot of experience. Tech support has really helped us. View full review »
Oren Yeger
Managing Director at cloudnow
The technical support is excellent. Whenever I have any problem or even if I have to escalate, I can simply call them. One time I even asked for a face-to-face meeting with one of their engineers to help me with a walkthrough about the product and they were very responsive. View full review »
SnirDaan
CTO & Product at Eloan
Their technical support has a lot of knowledge, and very helpful. View full review »
Ido Hacohen
Co-Founder at HcscSec
Their technical support is really good and professional. If I want to speak to a higher level of support, I can. They offer good video material. The support is simple. It does the base level of the configuration but we have to do the finetuning. There are a few levels of support. If we have to do something complicated they configure it. Any time that I need something I just open a case and they take care of it. View full review »
Find out what your peers are saying about Reblaze, Cloudflare, Imperva and others in Web Application Firewall (WAF). Updated: March 2020.
406,312 professionals have used our research since 2012.