RHEL Customer Service and Technical Support

Aditya Lad
Software Engineer at a security firm with 10,001+ employees
I would rate technical support at eight out of ten. Though they have some excellent engineers available, the case mostly goes through level-3 support staff and then it moves forward. This can sometimes be a time consuming process and lethal for a company. View full review »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: The technical support subscription is absolutely worth while if you need to use RHEL in production, knowing you can get support if you need it is comforting. Technical Support: I've lodged a few support tickets over the years and always had prompt, informative responses, I would rate their support as being excellent. View full review »
Sales Engineer at a tech services company with 11-50 employees
Support seemed to be great for day-to-day issues that our customers would experience (the customer would engage Red Hat support and escalate to me if there was no resolution). I only had to engage support once for an escalated issue and their support team tried to pass the blame onto our Hypervisor vendor, when it was indeed an issue with a Red Hat package. View full review »
Ivan Silva
Storage and VMware Expert at a comms service provider with 1,001-5,000 employees
Customer Service: The customer service is good and all problem was solved, i dont have any problem Technical Support: Very good View full review »
User at a tech services company with 10,001+ employees
No technical support. View full review »

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