ShieldX Customer Service and Technical Support

CIO at a comms service provider with 1,001-5,000 employees
With new companies, like ours, support is very good. Our team has been engaged with the same people for all the issues that we have been experiencing. What I want to know from the planners, "How will this scale?" How do we avoid become victims of our own success? View full review »
Brian Talbert
Director of Network and Connectivity Solutions at a transportation company with 10,001+ employees
We have used their tech support but because of our early adoption we have not been calling an "800" number. We've been calling the CTO. View full review »
Branden Emia
Senior Systems Engineer at Larry H. Miller Management Corporation
ShieldX's technical support has been great. I put in a ticket or send an email, and they are very responsive. It is not just their tech support. I can call one of their directors, if needed, who helped me through the install. So, I think their support has been great so far. I haven't had a problem. They are pretty knowledgeable. They can definitely figure things out. If not, they know who to reach. View full review »
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