Stonebranch Universal Automation Center Customer Service and Technical Support

Brian
Sr. System Programmer at a retailer with 1,001-5,000 employees
I found tech support to be very knowledgeable. They seemed to go above and beyond. I will admit, my former copilot here actually started working for Stonebranch. She went beyond expectations but she's no longer working with support. She moved on to a storage administrative role. But overall, they seem to be very knowledgeable. Within hours, they're getting back to you on a fix. Most of the time, they will provide the fix right upfront or tell you what you need or how to do it. I'm very comfortable with their expertise. View full review »
Earl Diem
Manager Performance and Automation Engineering at PSCU Financial Services
When we have a problem, we create a support ticket with Stonebranch. Usually, inside of two or three hours, we're talking with somebody at Stonebranch. They're really responsive and we're very happy with the support side of the product. View full review »
SeniorTe1d8f
Senior Technical Analyst at a financial services firm with 10,001+ employees
Stonebranch is one of the best support vendors. They leverage their expertise on the mainframe and IBM i. I could not find that anywhere else in the market. That is something that we really needed. Their Unix knowledge is impeccable. They've always helped us. They're always able to do deep dives easily; same thing with Windows. They're quick to getting to the solution. They're quick in helping us to recover outages if there are any. They're always quick to escalate up the chain on their side of the house if they need to. If the level-one person is looking at a problem and says, "You know what? It's been 30 or 40 minutes. I don't see it," they will get someone from level-two or a developer to take a look. View full review »
Find out what your peers are saying about Stonebranch, BMC, IBM and others in Workload Automation. Updated: August 2019.
365,820 professionals have used our research since 2012.
Frank Burkhardt
Application and Database Administrator at Blue Bird Corporation
We have used the technical support fairly often. They seem to be very capable. View full review »
Mike Booher
Systems Programmer II at a insurance company with 501-1,000 employees
I typically communicate with them a couple of times a year if I have an issue. They have a good helpdesk process and ticketing process that work very well. Tech support is excellent. View full review »
Doug Perseghetti
Consulting Systems Engineer at a healthcare company with 10,001+ employees
I would give tech support 9.827 out of ten. There's always room for improvement. View full review »
reviewer952863
Application Manager at a insurance company with 10,001+ employees
Throughout the years we have been working with UAC, the experience we have had with support has been very good. Technical know-how is great and also second line support is very helpful. View full review »
reviewer948096
User at a insurance company with 501-1,000 employees
Customer support was superb! I can't say nearly enough great things about Lisa and the whole gang! View full review »
reviewer948099
User at a financial services firm with 10,001+ employees
We always get great service and support from all of the staff. Lisa has been one of the main contacts and helpful support representatives that has helped us through the years. Thank you Lisa! View full review »
reviewer958350
User
Not much interaction personally. View full review »
reviewer948108
User at a financial services firm with 10,001+ employees
Good, but response time should be improved. We had to chase the support team several times after P1 to get RCA. View full review »
Charvi Sharma
Technology Analyst at a retailer with 10,001+ employees
Customer support is really helpful. View full review »
reviewer958344
User
In most cases, the customer service replies in less than one working day. View full review »
dwalin
DevOps Engineer at a financial services firm with 501-1,000 employees
reaction time is fair, however it happens that their will of help it not necessary handy, especially when you hardening the solution. View full review »
reviewer951501
User
Customer service and technical support are very good and have quick reaction times. View full review »
reviewer948087
User at a financial services firm
Awesome and fast. View full review »
Find out what your peers are saying about Stonebranch, BMC, IBM and others in Workload Automation. Updated: August 2019.
365,820 professionals have used our research since 2012.
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