Sumo Logic Customer Service and Technical Support

Pranesh Vittal
Associate Director - Database & DevOps at Medlife
We've had no issues whatsoever with the level of service we've been given. Right now, their customer success team, their version of technical support, will check in to see how we're utilizing the tool. If there's anything we're stuck on they will manage it for us. Whenever we have too many logs, and if we are exceeding our quota, they will personally reach out and check-in. They are really engaged and want to know if things are working as expected or if there at any anomalies. Due to the fact they are so attentive, if they catch anything, they will reduce certain charges so they try to protect our average rates. View full review »
AwsOpera2176
AWS Operations Engineer at MR
The support team at Sumo Logic is great. They have great people. They give good support when and if we need it. View full review »
Tejprakash Sharma
DevOps Engineer at TO THE NEW
Initially, we used technical support because when we were new to Sumo Logic. So, we had some issues setting up dashboards. However, after a couple of hands on experiences, the product was pretty easy to use. The technical team is good and helped us out. View full review »
Learn what your peers think about Sumo Logic. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,653 professionals have used our research since 2012.
Develope7839
Developer Manager at a financial services firm with 1,001-5,000 employees
We haven't reached out to technical support yet. View full review »
VpOfDevO7114
VP of DevOps Engineering at a tech vendor with 1,001-5,000 employees
We frequently reach out to tech support. We also have a technical account manager (TAM) and a customer success manager assigned to us. We have a fairly large account with them, so we generally get the responses that we need. View full review »
Enterpri9713
Enterprise Architect at a transportation company with 10,001+ employees
Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support. View full review »
Infrastrd7f3
Infrastructure Engineer at a retailer with 1,001-5,000 employees
The technical support is fantastic. View full review »
Gustavo Etchudez
Cloud Lead Engineer at a media company with 1,001-5,000 employees
We have used the technical support twice and have received good answers from them. View full review »
Jeffery Statham
Software Architect at Solink
Technical support has been great. If I have any issues, I have somebody I can talk to. View full review »
Casey Powell
Engineering Manager at Braintree
We just reach out via email if we need assistance. View full review »
Learn what your peers think about Sumo Logic. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,653 professionals have used our research since 2012.