Sumo Logic Customer Service and Technical Support

AwsOpera2176
AWS Operations Engineer at MR
The support team at Sumo Logic is great. They have great people. They give good support when and if we need it. View full review »
Tejprakash Sharma
DevOps Engineer at TO THE NEW
Initially, we used technical support because when we were new to Sumo Logic. So, we had some issues setting up dashboards. However, after a couple of hands on experiences, the product was pretty easy to use. The technical team is good and helped us out. View full review »
Develope7839
Developer Manager at a financial services firm with 1,001-5,000 employees
We haven't reached out to technical support yet. View full review »
Find out what your peers are saying about Sumo Logic, Splunk, LogRhythm and others in Log Management. Updated: October 2019.
372,124 professionals have used our research since 2012.
Enterpri9713
Enterprise Architect at a transportation company with 10,001+ employees
Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support. View full review »
VpOfDevO7114
VP of DevOps Engineering at a tech vendor with 1,001-5,000 employees
We frequently reach out to tech support. We also have a technical account manager (TAM) and a customer success manager assigned to us. We have a fairly large account with them, so we generally get the responses that we need. View full review »
Infrastrd7f3
Infrastructure Engineer at a retailer with 1,001-5,000 employees
The technical support is fantastic. View full review »
Gustavo Etchudez
Cloud Lead Engineer at a media company with 1,001-5,000 employees
We have used the technical support twice and have received good answers from them. View full review »
Jeffery Statham
Software Architect at Solink
Technical support has been great. If I have any issues, I have somebody I can talk to. View full review »
Casey Powell
Engineering Manager at Braintree
We just reach out via email if we need assistance. View full review »
Find out what your peers are saying about Sumo Logic, Splunk, LogRhythm and others in Log Management. Updated: October 2019.
372,124 professionals have used our research since 2012.
Sign Up with Email