Symantec Advanced Threat Protection Customer Service and Technical Support

reviewer956412
Competitive Engineer at a tech vendor with 1,001-5,000 employees
I've never had to contact technical support. View full review »
Adminisyste67
System Administrator at a non-tech company with 201-500 employees
Technical support is very responsive. You just have to open a ticket. They respond in a timely manner. Their response is good. I'm satisfied. View full review »
SeniorDib3d3
Senior Director of IT Operations at a comms service provider with 10,001+ employees
I have never tried to contact the technical support. View full review »
Learn what your peers think about Symantec Advanced Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
reviewer1260576
CyberSecurity Operations Lead at a software R&D company with 1,001-5,000 employees
The support team that Symantec offers didn't know how to solve issues even though they referred to themselves as "engineers". They are not really that experienced and well versed in the product. We've been complaining to Symantec on their support because most of them are actually not able to help us whenever we have problems. View full review »
reviewer1327503
Infrastructure Team Lead at a comms service provider with 1,001-5,000 employees
I've contacted technical support many times, they are quite good and helpful. View full review »
Learn what your peers think about Symantec Advanced Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.