Trend Micro Smart Protection Complete Customer Service and Technical Support

reviewer1274418
Cyber Security Manager at a consultancy with 5,001-10,000 employees
Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice. Their service is also very quick. They have less than a 24-hour turnaround. View full review »
reviewer1072692
Head of IT at a financial services firm with 11-50 employees
If we have some questions or issues, we have support contracts with external partners, but we don't use them that much. We don't contact technical support often, but we have contacted them in the past. We had a small issue once and they were quite quick to respond and offered us a ready-made solution. It was a great experience. View full review »
Mohsinoddi Mohammed
Senior Information Security Consultant at a government with 1,001-5,000 employees
The technical support is excellent. I have not seen this level of support from any other vendors. View full review »
Find out what your peers are saying about Trend Micro, Microsoft, Palo Alto Networks and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
398,259 professionals have used our research since 2012.
Marnix Detollenaere
Purchase Manager at LET nv
Technical support isn't bad. We don't need to contact them that often. The last time we reached out may have been a year ago. We typically just contact them around deployments. View full review »
Bozhin Bozhinov
IT Expert at a government with 1,001-5,000 employees
Although someone on our team may have called technical support, I personally have not. I can't speak to any direct experience with them. View full review »
reviewer820590
IT Manager at a security firm with 201-500 employees
We have not contacted technical support, but we do have local support available. View full review »
Bharat Kandanoor
Head of Security and Engineering at BlueAlly
We have not had any challenges with the technical support. View full review »
Find out what your peers are saying about Trend Micro, Microsoft, Palo Alto Networks and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
398,259 professionals have used our research since 2012.