Veeam Backup & Replication Customer Service and Technical Support

Sanjeev Roy
Project Manager at renaissance group
In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and Namibia. They had given us some numbers and contacts. They were giving us support and they introducing the new features or new deployments. What I have seen with experience is that technical support is quite good. I am pleased with Veeam customer support operations. They are straightforward. I got downloaded information from online and I tried that. Personally, then I got 90% accuracy for the administration that I tried. I had about a 90% success rate with online info-services. After that, I spoke directly with Veeam customer support on a call to Los Angeles. They gave the support and it was very easy. View full review »
Ola Zaher
Infrastructure Section Head at citystars Properties
The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them is that our weekends don't overlap. We have off Friday and Saturday and they have off Saturday and Sunday so when we submit a request it can take a long time for them to respond. I would rate their technical support a seven out of ten. View full review »
Per Martin Haddeland
Senior Engineer with 501-1,000 employees
I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the problem is myself. I know that we have a contract to use their help. Mostly I use the support for upgrades to new versions. I don't contact Veeam support very often. View full review »
Find out what your peers are saying about Veeam Software, Veritas, Rubrik and others in Backup and Recovery Software. Updated: March 2020.
406,312 professionals have used our research since 2012.
Calvin Engen
CTO at F12.net
Support has been great; no complaints. View full review »
reviewer581187
Architect Backup/Recovery with 1,001-5,000 employees
Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket. View full review »
Chris Childerhose
Senior Engineer - Backup & Replication at ThinkON
Customer Service: Customer service is always been top notch and I rate it a 10/10. Technical Support: Technical support is 10/10. They are always fast with responding to tickets and help you in the best way possible. They even arrange discussions with Architects if you have questions on best practices or environment setup. View full review »
Mukul Singh
Solution Architect / Delivery Manager - Salesforce CRM - Tech Mahindra at Tech Mahindra (formerly Mahindra Satyam)
The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is based on the priority of the ticket that you raise. View full review »
Shankar Palaniappan
Virtualization Consultant at Bahwan IT
The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them. View full review »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better. View full review »
Brad O'Connor
Systems Administrator at a financial services firm with 201-500 employees
I would give the tech support team a rating of nine out of ten. View full review »
Tommy Myo Min Aung
Senior System Engineer at a energy/utilities company with 501-1,000 employees
As long as you have enough storage and CPU, they know how to resolve it. View full review »
ReviewerJ296
Server Administrator III with 1,001-5,000 employees
I would rate the tech support an eight out of ten. It needs improvement. View full review »
Find out what your peers are saying about Veeam Software, Veritas, Rubrik and others in Backup and Recovery Software. Updated: March 2020.
406,312 professionals have used our research since 2012.