webMethods Integration Server Customer Service and Technical Support

Ivan Herlambang
Integration Engineer at a consultancy with 51-200 employees
Around 6 on a scale of 1 to 10. They don't help much enough actually, if there's any bug we have to wait for another patching rather than get emergency help View full review »
Hassan Hussien
Consultant at AXA
Currently, we have an incident open with them, but I think we need to give them more clarifications about it. There may be an issue with the product itself or perhaps it is from the implementation side. We couldn't reach a conclusion yet. We are supported 24 hours a day, it's full support. Overall we are satisfied with the support because the main advantage is actually that you find someone to help you in time. Anything after is solvable; you will reach a solution. The ability to find someone dedicated is the main advantage. View full review »
SrSoftwaDev
Sr. Software Developer | Systems Integration Specialist | Project Manager | EDI Technical Lead at a energy/utilities company with 5,001-10,000 employees
We got the product via a reseller, and the support from the reseller has been less than desirable. View full review »
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Promanit677
IT Project Manager at a maritime company with 10,001+ employees
The technical support served its purpose. We do not need to use it much. View full review »
Find out what your peers are saying about Software AG, MuleSoft, IBM and others in ESB. Updated: March 2020.
406,312 professionals have used our research since 2012.