Workday Customer Service and Technical Support

NickStuchbery
Lead Consultant, Owner at Dodai Consulting Corp
The customer service is pretty responsive and there is also a pretty good community. The Workday community is a closed user community guided by Workday but mostly comprised of user contributions. There are Workday contributions, questions, guides, administrative discussions, support — all that sort of thing. Users really invest time to help each other and it is a great support system. No other product has something quite like that. The Workday technical customer support system is in addition to and above-and-beyond that. It really provides a broader opportunity to learn and contribute. View full review »
reviewer1200543
Director at a tech services company with 1-10 employees
I've read on the reviews that the technical support is good, but I haven't used them yet. View full review »
Paylead5646465
Payroll Lead at a tech services company with 1,001-5,000 employees
You must have your internal technical support people be able to follow up after you have gone live. The reason is because there are many things that you can't do as a user, and you need someone to support you technically. Things like customized reporting, user authorizations, and implementation of new modules needs to have someone who is able to do the technicality of your configurations or your customization for you after you have gone live. View full review »
Find out what your peers are saying about Workday, Oracle, SAP and others in Talent Management. Updated: November 2019.
382,196 professionals have used our research since 2012.
Anthony Collier
Principal Integration Architect at a tech vendor with 11-50 employees
Leveraging community, and the ability to open cases with Workday, allows for quick turnaround with both other Workday users and the Workday team itself. View full review »
reviewer1118469
Partner - Co-Founder at a marketing services firm with 501-1,000 employees
I was completely satisfied with the technical support, the interface, and the performance. View full review »
reviewer1182807
Co-CIO & Enterprise Architect at a printing company with 1,001-5,000 employees
Customers said that they have a good knowledge-base community. View full review »
Find out what your peers are saying about Workday, Oracle, SAP and others in Talent Management. Updated: November 2019.
382,196 professionals have used our research since 2012.
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