XenApp (Citrix Virtual Apps) Customer Service and Technical Support

DimitarAlexov
CDO at SGROUP
Because we are using a partner to interface between us and Microsoft, we do not have contact with Microsoft's technical support. The partner has been successful in covering everything we need. View full review »
RoelNiesen
Owner at 1st Solutions
In the beginning, the tech support was very good, but today like every other company, Citrix is limiting its support solutions. Right now I would say that the technical support ranks as a six or seven out of ten. Sometimes it is very good and sometimes I find the solution faster by myself than they find it for me. But overall, it is not really impressive and not as good as it was. They certainly should improve support. On the other hand, the price of support isn't very much. You have to buy the maintenance every year to get the new versions and support access. For that small price that they charge for the support, you can't expect to have services that are really very good. In the past, you had to buy the products and you have to buy the support separately. Today the cost is more for the product alone. On average the vendor will gain more, but it might be better to have better support packages that you can pay extra for, especially in this case. View full review »
reviewer1221249
Project Leader at a tech services company with 51-200 employees
Although we do most of the technical support with our own IT department, we have been in touch with the vendor several times. They are good in terms of response time and we are satisfied with their work. View full review »
Find out what your peers are saying about Parallels Remote Application Server (RAS) vs. XenApp (Citrix Virtual Apps) and other solutions. Updated: March 2020.
407,845 professionals have used our research since 2012.
SIVASHANMUGAM NATARAJAN
CTO at Greenware Technologies LLC
The Citrix technical support is not as easy as other vendors like F5 or VMware. Obtaining technical support is a little bit tough and it should be improved. View full review »
Yasser Ghonaim
IT Operations Service Delivery Senior Manager at e-finance
Good customer service and excellent technical support. View full review »
Find out what your peers are saying about Parallels Remote Application Server (RAS) vs. XenApp (Citrix Virtual Apps) and other solutions. Updated: March 2020.
407,845 professionals have used our research since 2012.