Zabbix Customer Service and Technical Support

Dror Mor
IT Administrator at a aerospace/defense firm with 501-1,000 employees
Their online help is okay, but not as amazingly good as Icinga, for example. Icinga has the largest user base as far as I can tell and I use IRC for help a lot and there's a lot of people in it. There are few helping with Zabbix. The forums are pretty up-to-date. As far as tech support itself, I have emailed them about the flapping issue, but the main issue that bothers me is the flapping and infrastructure monitoring which is not very good. The support team suggested a few tricks which would help but not as much as I want. The support team is responsive, but nothing was resolved. View full review »
SystemEng682
System & Network Engineer at a tech company with 1,001-5,000 employees
We have a partnership with a solution integrator, so we don't open a case directly with Zabbix LLC. View full review »
D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
I have used publicly available resources. I can't comment on their customer service. View full review »
Find out what your peers are saying about Zabbix, Nagios, Icinga and others in Network Monitoring Software. Updated: October 2019.
371,639 professionals have used our research since 2012.
Alireza Derogar
Network Security Specialist at a tech services company with 51-200 employees
There are good resources to help with fixing your needs. And while this is an open source software but has a good support team, however, we have not had the support needed before. View full review »
Cesar Danecke
Information Technology Supervisor at PUCPR
We have not had any events that the team has not resolved. The system has good documentation and a community full of talent. View full review »
Woosung Jeon
Assistant Manager at a comms service provider with 1,001-5,000 employees
We don't use technical support. We have a contract, but we don't use it because there are not many problems. View full review »
Brad Simonin
Sr. Linux Analyst at a energy/utilities company with 1,001-5,000 employees
I have not used technical support. View full review »
Find out what your peers are saying about Zabbix, Nagios, Icinga and others in Network Monitoring Software. Updated: October 2019.
371,639 professionals have used our research since 2012.
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