Zabbix Customer Service and Technical Support

Dror Mor
IT Administrator at a aerospace/defense firm with 501-1,000 employees
Their online help is okay, but not as amazingly good as Icinga, for example. Icinga has the largest user base as far as I can tell and I use IRC for help a lot and there's a lot of people in it. There are few helping with Zabbix. The forums are pretty up-to-date. As far as tech support itself, I have emailed them about the flapping issue, but the main issue that bothers me is the flapping and infrastructure monitoring which is not very good. The support team suggested a few tricks which would help but not as much as I want. The support team is responsive, but nothing was resolved. View full review »
reviewer1340520
VP of IT Infrastructure at a tech services company with 11-50 employees
I did not contact technical support. View full review »
Ronald Rood
Principal Technical Consultant at Ciber
Zabbix support works through various channels and works responsive. We are also very glad with the community support where we also share our experiences. View full review »
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,660 professionals have used our research since 2012.
D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
I have used publicly available resources. I can't comment on their customer service. View full review »
Alireza Derogar
Network Security Specialist at SON Corporate Group
There are good resources to help with fixing your needs. And while this is an open source software but has a good support team, however, we have not had the support needed before. View full review »
FourierKamelan
IT Manager at I-TECH
We haven't had any issues with technical support. They've satisfied our needs to far. We don't have any complaints about the service they offer their clients. View full review »
Woosung Jeon
Assistant Manager at a comms service provider with 1,001-5,000 employees
We don't use technical support. We have a contract, but we don't use it because there are not many problems. View full review »
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,660 professionals have used our research since 2012.