Zabbix Customer Service and Technical Support

Javad Kamyabi
Manager at a university with 11-50 employees
I didn't use technical support. I just visited some forums, read some articles, and watched videos on YouTube. Then I learned to install the solution. View full review »
Rene Romero
PostgreSQL Database Administrator at a tech vendor with 1,001-5,000 employees
Fortunately, we’ve never needed it, because we have very talented engineers in our team and there’s plenty of documentation available online. There are also user forums which are helpful most of the time. View full review »
SystemEng682
System & Network Engineer at a tech company with 1,001-5,000 employees
We have a partnership with a solution integrator, so we don't open a case directly with Zabbix LLC. View full review »
D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
I have used publicly available resources. I can't comment on their customer service. View full review »
Michal Kwapinski
Linux System Administrator at a tech vendor with 1,001-5,000 employees
I've never contacted Zabbix technical support. I had no need to. The Zabbix forum was enough for my issues. View full review »
Alireza Derogar
Network Security Specialist at a tech services company with 51-200 employees
There are good resources to help with fixing your needs. And while this is an open source software but has a good support team, however, we have not had the support needed before. View full review »
Joaquin Giucci
Director at a tech services company with 1-10 employees
Customer Service: We are partners, so customer service does not apply to us. Technical Support: We are partners with Zabbix. The response whenever we needed their technical assistance was excellent. View full review »
Nikolay Ryzhkov
Head of computer network and telecommunications division at a financial services firm
I know they have one but I never had a chance to use it. View full review »
Cesar Danecke
Information Technology Supervisor at PUCPR
We have not had any events that the team has not resolved. The system has good documentation and a community full of talent. View full review »
Woosung Jeon
Assistant Manager at a comms service provider with 1,001-5,000 employees
We don't use technical support. We have a contract, but we don't use it because there are not many problems. View full review »
Ankit Nandawat
Associate Solutions Engineer with 501-1,000 employees
I haven’t used technical support yet. View full review »
Lars Baad-Jensen
Senior Consultant at a tech services company
We haven't used technical support yet. I have attended a course with one of the employees at Zabbix, and he was very good. View full review »
HyunWoo Jo
IT Infrastructure Manager at a tech services company with 501-1,000 employees
I’ve never used technical support because it is free. View full review »
it_user476439
Gerente de Informática at a tech services company
We only use the free version without support. View full review »
Brad Simonin
Sr. Linux Analyst at a energy/utilities company with 1,001-5,000 employees
I have not used technical support. View full review »
Marcel Turansky
System Integrator at a tech services company with 11-50 employees
Never used the technical support. View full review »

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