Microsoft 365 Business Room for Improvement

Northern Europe IT Business Intelligence Manager at Adecco

It would help, if, in the beginning, there was an onboarding process to show how to set it up properly or how to set up the things properly, or how to have the support they need or the guidance on how they should deploy it. In some cases, there are things that are not so crystal clear. The platform is evolving all the time. It's not that you have, let's say, a quarterly release or a yearly release. Every month there's always something new. That's the reason why it's sometimes difficult to follow up as, in different components, in different areas, the features are evolving also.

They need to give more guidance or some video training or try to understand more what the organization is trying to build or accomplish and assist them on their journey. That sometimes is difficult. The companies, for example, sometimes don't know where they want to go. Only after a few years do they have some certainty. IF a big package is being offered to a company, they should be able to sit the decision-makers down and say "Okay, this is what we have. This is what the tools can do, what the tools can offer you." It would give them really important insights. If they have those insights, then they can make a more, let's say, clear decision.

They should show more examples or POCs. They should be able to say "Okay. I can show you, for example, how this solution was beneficial for our Coca-Cola client." I know Microsoft has several clients with various solutions. It's just a question for them to show the portfolio of each solution, and how the solution was going to develop, and how the solution was deployed to those organizations. Then, potential clients can say "Oh, great. I can reuse this solution for my organization." They don't need to think about how they would use the features from scratch when they can have already something that was, let's say, POC developed.

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Director Comercial at a tech services company with 51-200 employees

Microsoft could still work on the bandwidth used with Office 365. It does not seem to behave the same depending on the networks that I am working on. Sometimes I can tell the program uses more or less bandwidth and actually measure the difference. I believe that this can be enhanced to be independent of the network that I am working on. The bandwidth consumption should always be about the same.  

Some features of specific products could be more user-friendly. For instance, in Excel, some functionalities like the Pivot tables are not always so easy to use. Right now if you want to create a new formula, you need to have some knowledge about programming in Visual Basic. It does not seem to me that this should be a requirement. So you can type a command and then set up a new formula that is not listed on standard functions supplied with Excel. For users who do not understand the basics of programming and VBA, that really becomes an impossible mission. They may know that they can create a formula and what they might want it to do but they do not know how to do it. So if they do not find the formula in what is provided, then they really have to forget using Excel for that type of solution. If they knew how to do the programming they can do virtually anything through Excel, but they need to have the ability to do the programming and develop the formula. It does not really have to be that way. Microsoft could expand those capabilities.  

One final issue we have has to do with the backups. Microsoft does not assure the backups of the information that you store at their data centers. So besides deploying Office 365 as a solution, you also need a backup solution specifically for Office 365 on the cloud. We definitely recommend Office 365, but unfortunately in our country — specifically for the public companies — it is not easy to sell because we have some strict policies and regulations regarding data. Public companies cannot store information outside of the country. So, since Microsoft Office 365 is a Cloud product some public companies can not go for that option. They still have to work with previous versions of the product. Private sector companies do not have this type of restriction. We can only recommend the product when interested customers can do it within the proper guidelines.  

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Project Manager at a healthcare company with 10,001+ employees

There are a lot of bugs, which I don't know how many people have come across. 

In Microsoft Teams, when you share any screen, I can't see much because the Microsoft Teams Window takes the majority of the space. A task section comes up and then below the screen, a list with the names of the people you are collaborating with comes up. When you have to share the screen, you get a small window, which also depends on the screen resolution of the person seeing it and sharing it. You basically need to have an extendable monitor and display unit to see the bigger screen. There should be a full functionality for changing the desktop screen to full screen. That would really be fantastic. This is surely going to be a critical area. If you see Zoom and Cisco WebEx, you get the full wider screen. 

In Microsoft Teams, voice quality can be made much better. I think the codex part can be something on which they can work further.

In Microsoft Outlook, the GUI is years old, which is boring and makes you want to switch to the postal way of sending emails. They must change the GUI.

I am a bit skeptical about the promises that are made by Microsoft. Even though Microsoft makes promises that your data will reside on the servers within your country. I don't think it is so, and the corporate data, the governmental data, and the patient data are still in Europe. In terms of the land laws, even if I have an agreement with Microsoft that my data should not be shared with any other countries, at the end of the day, the data is residing on some other land. So, the land laws of that particular country have the right to have access to the data that is residing on the server of a particular continent. So, the government can intercept the data. That's why I'm a bit skeptical. However, so far, no cases have come up related to this, but one day, it may come up. I hope Microsoft will find out a permanent solution for that. People are becoming more aware of privacy.

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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
524,194 professionals have used our research since 2012.
Business Intelligence Specialist at a tech vendor with 10,001+ employees

I think where Microsoft could help with the product is to perhaps have an agent/ comprehensive start up video, that can assist with the initial setup since you're now dealing with several admin panels. You can learn it yourself but there are certain tips and tricks that could much more easily be communicated in a conversation. For example, know that if you go into an admin portal, you're going to need five things; and you need those five things before you go into the portal and they each may need their own setup/initiation.

I submitted a good few support tickets early on because some of it was a bit overwhelming. When you're a small business and you suddenly realize that there are various admin portals which all do different things and you set something up in this portal and then you have to go set something up in another portal and connect the dots. If you don't know to do that and you haven't yet read ALL the documentation, it can be very overwhelming and you can feel a little lost. But once you get your head around it all, it's quite brilliant - the architecture and how they set everything up in the background.

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IT Director at a manufacturing company with 1,001-5,000 employees

The security sites need to be simplified and the technical support needs improvement.

In the next release, I would like to see the management of the security features become more user-friendly.

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President at Northcoast Research

The ability to manage the updates a little better would be helpful. Sometimes end-users will get a prompt in the middle of the day that they have to update. When there's a new update, then their system automatically starts to reboot, which can be ill-timed. Having a little more control over that would probably be welcome. Notices in regards to updates and being able to manage the timing around them or to be able to do it at off-times would be helpful.

As we get into SharePoint and so forth, they could do a better job of giving you some guidance on the very basics as to how to get started. They have a lot of stuff when you're using it, so getting some foundational knowledge as to what to consider when laying it out and how to approach it would be helpful.

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Principal Architect at Microland Limited

We had some hiccups where people would inadvertently send things out to external parties. When they realized, they just blame Outlook for being at fault, however, they do not think of themselves as a problem. They do not try to make changes to the behavior that they follow. That's why we are trying to figure out what other solutions are out there - to see which could probably aid end users. We need something to stop them before they send out an email to an external party. If they're prompted to check before sending, we can prevent data from getting leaked out to external parties. I'm not sure if that's a feature that could possibly be added to Outlook.

If Microsoft could do something about data loss prevention, that would be ideal. There needs to be more than just the capability of flagging an end-user.

Of late, the support has been very patchy at Microsoft's end. It's been like this for about one to two years now. From a support perspective, if you want to rank how good the support is, it's probably around seven at this point in time.

There used to be a lot of articles, however, they've dropped off or have gotten removed and therefore there's less available knowledge online. They need to work on building up their documentation again.

The solution could always be a bit more secure.

If there was a way to make the product more intuitive, that would be helpful for the end-users.

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Director of business development at SIA BELAM Riga

Microsoft has different tweaks on various interfaces. If you look, for example, at where the button to update Microsoft Office software is in Word, Excel, and Outlook, they're in three different places. They need to standardize the design in a lot of ways.

Once you update Office, there's a button which takes you to the Microsoft website that is supposed to show what is new in the latest release of Office. It hasn't been updated for at least half a year. Right now, what's listed there is from February.

Teams is, in some respects, lagging behind Skype for Business in some telephone-related features. For example, if I'm talking to you through our Jabra earpiece and if I speak on Skype for Business, and I want to end the conversation, I can press a button on my earpiece and it drops the call. However, Skype on Teams doesn't work this way. This is the telephony side and integration with voice devices could be better.

In Excel, Microsoft is creating better programming functionality, which would allow you to programme without actually programming, which is easier than Visual Basic. They call it Labmda functionality in a beta release, but they have not released it yet. I wish that it would have been available already.

The Office solution has collaborative capabilities, however, it's not as advanced as, for example, Google Docs. 

If Word colaborative work on a document works in most cases. However, in Excel, two people can work on the same document, however, it's not truly in real-time. 

The product can get expensive. You do need to pay for features and add-ons.

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CEO at a tech services company with 51-200 employees

Microsoft is having some issues now and therefore it may not be the best time to evaluate them. However, they acknowledge that they have the issues. They are working to fix things.

The stability is a real issue right now. It's something that they need to fix.

It's a bit complex in itself when you get into items such as security or compliance. That said, if you're knowledgeable it's no trouble. We are excited to see the end result after the various roll outs that MS is currently carrying on.

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CTO at a computer software company with 51-200 employees

Microsoft Teams, which is a video conferencing, chat, and collaboration tool, has some issues with video codecs. It has really bad performance, especially on the Mac OS, and requires a lot of improvements. I'm using MacBook Pro, and the performance of Microsoft Teams is disastrous. It is really unusable. Given our subscription, we get Microsoft Teams for free, but we are often opting to use Zoom or some other tool because the entire computer becomes almost unusable. New age applications should be written in a way that ensures similar performance across different operating systems. I'm not sure how it works on Windows. I assume it works better, but Microsoft needs to ensure that the performance is really good. It should provide the same kind of user experience across different platforms. They can use more efficient development tools when it comes to applications. They seem to be using a technology that uses a lot of resources on our personal computers. I know that Microsoft is pushing a lot of applications to be built in the Office 365 ecosystem, but Microsoft Teams should be a focus because it is a collaboration tool. Its performance and usability need to be better, especially in the times of COVID-19. As a part of management, I use the collaboration tools and video conferencing tools for approximately five or six hours a day. Such issues have a big business impact because the management makes decisions about the tools that are going to be used within the company.

SharePoint could somehow be improved or changed to match the features of Confluence from Atlassian. There is an opportunity to do some improvements there. 

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Operations Manager at a computer software company with 1-10 employees

From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

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Director - Digitization at KYC Technologies Botswana

The pricing can be reduced.

I don't like the number of email notifications that are sent, it's too often. I receive emails every day. It would be better to have weekly updates with one summary or have the summary every fortnight.

I would like to be able to connect Power BI to data sources easily. The Enterprise level comes with gateway connectivity, and that comes with many permissions. I understand that they are concerned about security, but they don't make it easy to automatically link your Power BI workflow to your apps such as Excel, PowerPoint, data sources, Access, and to your Microsoft flow at an enterprise-level deployment. It would be good to have a back-to-back connection between applications.

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Manager, IT Special Projects at a consultancy with 51-200 employees

The licensing could be a lot easier. Right now it's complicated. The process has changed in that the user-mode of licensing is not very easy to manage.

The solution's ability to scale could be improved.

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Group Leader Workplace at a insurance company with 10,001+ employees

The cost could be a bit better.

Policy integration could be improved in the current infrastructure and the current applications.

The initial setup is slightly complex.

There could be better integration capabilities. This could be simplified. There are lots of applications that could potentially be integrated if only the capabilities were there to do so.

In general, we don't feel that there are any missing features per se. They do have a very good offering of applications.

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Senior Data Analyst and Project Manager at a consumer goods company with 501-1,000 employees

Communication regarding updates is an area that can be improved. They've rolled out a lot of updates right now, but we don't know that they're coming. A feature will look different or behave just a little bit differently from day to day, and while most of the updates are great, having some sort of advanced notice that that update was coming and what they changed would be helpful.

We would like some documentation regarding the updates.

I would like to see a connection between their planner board, and a project for the web would be better.

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Product Manager at a computer software company with 201-500 employees

It would be helpful if the product offered a way to filter out background noise. Sometimes people connect in cafes and it's so loud in the background. If they could find a way to filter that out, so you could hear the speaker, that would be great.

It would be ideal if some applications, such as PowerPoint, were more flexible. The online and desktop versions should have the same user experience. 

The purchase process needs to be streamlined. I really struggled just to purchase the solution.

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Telephony manager at Allied Global

We have 5,000 employees and 75% are working from home. It's very stressful when you're video conferencing and you can't disable your own video feeds. I'm always having to look at myself during a conference call. One of our consultants suggested disabling our own self video feed to reduce the stress during a long conference call. It's something small but it bothered everybody.

The other issue is when you want to connect the publicly accessible telephone network to Teams, it requires a paid service and additional models and hardware. If I invite you to a Teams session, you need to have Teams installed. It requires a specific phone connection and for you to have a phone in order to dial into the conference switch. Zoom has a pool of telephone lines already included in the base service and you can just call up the conference number without needing to install anything. That's not the case with Microsoft. 

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Manager at a comms service provider with 1,001-5,000 employees

The thing I think can be improved is the Teams functionalities. Teams software is like Zoom and it is more-or-less the same idea. It is less intuitive in comparison to what I was used to in Zoom. Zoom has a much more intuitive interface and is user-friendly in how you create meetings, how to participate, and how you invite people to join groups. You can do conference calls with many parties more easily using Zoom.  

Inside the organization where everyone else also has Teams, it is a very good tool. But if I want to have someone join that is not in my organization or using another connection method like a phone number, it is tricky. You cannot dial to regular phones which is a feature that exists in Skype for Business.  

The integration with other products is less fluid compared to Zoom and Skype for Business. Those products are more flexible and I am able to dial regular phones. Zoom is a much more flexible product and I may like it more because it is familiar.  

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Product Manager at a tech services company with 1,001-5,000 employees

I thought that Skype was a part of the product's offering, however, it's my understanding that that is not the case.

The Teams product in itself needs to be improved. It's not as robust as other communication tools, such as Zoom. It's unstable and it crashes often. It's been an issue throughout lockdown. They seem to have made updates on the product and yet it hasn't really improved too much.

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Chief Commercial Officer at a tech services company with 11-50 employees

The solution is improved now by adding still more AI based features, and that will of very interesting to follow. Integrating to Microsoft's new VIVA products enables fantastic new features.   

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Enterprise Architect | Founder Timp-iT at Timp-iT

In terms of what could be improved, sometimes it is quite hard to get a grasp on what features are going to be available at what time. For instance, we had to wait for a very long time on the breakout rules in Teams. There is a roadmap and there are also some blog posts, but you never know when you're going to get it. So it would be preferable to get it more in advance.

Because it is such a large suite of applications, it would be beneficial to have less overlap. So for instance, you have the Power Platform and you have all kinds of applications that you can use. But there's also the Teams Platform, which has an overlap with Kaizala, and Kaizala is not developed anymore. So that would be something to think about.

The other feature that could be improved is the management of the Waffle, the start menu of Office 365. It is quite limited in how you can manage that menu. Some of my customers want to use it as a portal from a SharePoint perspective and they want to have some application files in there. They don't want the whole feature set. Waffle management could be better.

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Deputy Manager at a tech services company with 51-200 employees

The pricing of the solution could be better. They should work to make the costs more competitive.

In the off-chance there is a shutdown, it would be ideal if Microsoft provided some sort of alternative in order for businesses to keep functioning while the situation is dealt with. Even if it is down for ten minutes across an organization, it could prove costly.

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Lead Business Analyst at a computer software company with 10,001+ employees

I've used the solution for so long, I am very comfortable with it. I don't recall feeling anything was missing in terms of features or capabilities.

It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this stuff included. It would just be easier to find the things that you use all the time if that were the case. For example, it has a lot of mail features I have no need for.

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Technical Manager at a tech services company with 11-50 employees

It would be better if it was cheaper. 

There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.

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Software Engineer at a comms service provider with 51-200 employees

The solution could provide us with more storage. It's always good to have more space available if we need it.

It would be ideal if the licenses covered more devices. It would be nice if one license, for example, allowed a user to access it from at least five devices.

Microsoft should add Visio to their business suite and not have it as a separate application.

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IT Strategy, Management Consulting, Training and Development at a comms service provider with 51-200 employees

With such a complete tool, it may be difficult for a beginner to use without help.

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System Administrator and DevOps Engineer at a tech services company with 10,001+ employees

I haven't encountered any issues with the solution so far.

The user interface could be a bit better.

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Data Solution Architect at a comms service provider with 1,001-5,000 employees

We haven't used the solution for very long just yet. I can't say that I have come across missing features or faults in its design.

The customization after the initial setup can take a while.

The solution could always be cheaper, as we like to pay the least amount possible.

As long as the solution continues to add new features and grow out the offering, we will be very happy.

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Head of infrastructure and security at New Delhi Television Ltd

The security features and the engine they are using are not good enough. They are not able to protect you from phishing attacks, which is the biggest drawback of this solution. We have been getting phishing emails, and I have been chasing Microsoft every single day. In terms of configuration, all the controls that they have recommended are in place, but we are still getting a lot of phishing emails. 

I would like to see a feature that allows us to share a folder from an online archive, which is a sort of mailbox attached to the primary mailbox. Currently, you can share folders, contacts, and calendars only in the primary mailbox. You can't share any folder or other things from the online archive. The limit of the primary mailbox is 50 GB, whereas the online archive is unlimited, so it would be useful if we can share a folder from the online archive. 

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Data Warehouse Engineer at a government with 1,001-5,000 employees

The solution needs to make sure it does have the scalability potential in place for large-scale organizations. As a smaller organization, I can't speak to how scalable it would be for very big companies.

It should be a bit more user-friendly. It should be less click to get to what you need. this would help people use it more efficiently.

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General Manager at a marketing services firm with 1-10 employees

Overall, I can't recall feeling any features were missing. The solution meets our needs. There isn't anything that is lacking.

It would be ideal if the solution offered a free version. Currently, there are only paid options available.

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Engineer, Enterprise Products at a comms service provider with 5,001-10,000 employees

We have only just used the solution for a one-month period now. We do need more time to work with the product to get to know its ins and outs a bit better. That said, sometimes we feel that it is a little bit slow to connect to the public cloud. Not all the time. Just some of the time.

The management could be a bit better.

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Key account manager

The solution could still use better integration with Apple infrastructure. They should offer better support for iOS devices and more regular updates for iOS, as it's working pretty well for Microsoft solutions and for Windows systems, yet it does not work quite as well for iOS. 

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CISO at a manufacturing company with 10,001+ employees

Its price can be lower. It is definitely a bit expensive than other on-premises and cloud-based solutions. 

It can also be improved from the security aspect. We recently got the configuration of O365 components tested from an independent partner. While doing our analysis, we found certain gaps that ideally should have been covered as part of the implementation. Microsoft can look into these implementation issues and include a checklist as part of the implementation so that customers are aware of the minimum requirements for implementation.

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Director of Strategic Sourcing at a comms service provider with 10,001+ employees

The parts of the product that can be improved are the Forms and Flow features. They can be more intuitive and productive. 

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Senior Manager at a comms service provider with 501-1,000 employees

Technical support could be a bit better. It's an aspect Microsoft could improve upon.

The integration with the other apps could be improved. I know it's dependent on what the company might decide and maybe not from a system side, however, if they can add more apps or more integration that would be helpful.

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Global Head ICT (CITP & MIE) at The Aga Khan Academies

They should simplify breakout rooms a bit. Breakout rooms are probably the most important factor. They have done some work on breakout rooms, but they probably have to do a bit more to make them simpler.

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User at a comms service provider with 1,001-5,000 employees

I think every product manager has to use the products by himself because I am a product manager in my company for years, I have seen rudimentary mistakes. For example, in previous versions, there were no problems with simple operations. Currently, I see unstructured development. In previous versions it was always stable, now they focus on un-useful features, instead of useful ones.

Some of the functionality in the solution needs to improve. For example, when receiving a message in Outlook regarding the start of a meeting, it is not easy to connect, pick a microphone, or click the link.

Some of Google services are better than the ones with this solution.

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Managing Partner at a consultancy with 1-10 employees

In terms of what could be improved, they are continuously developing it, but sometimes not necessarily in a good direction. There are changes happening every three months so you actually have to learn some tools again. I'll give you an example. Teams used to be really good and now, I have a feeling that they hired developers from Skype Business because it's actually not very good.

The same with some other tools which are actually being developed, then all of a sudden they are not as good. For example, OneNote. OneNote is a really good tool or used to be a good tool, but now nowadays, it is a bit like Confluence and other corporate tools. I cannot tag anybody. If I make a note in OneNote, I have to send them an email with the link otherwise nobody will actually check it.

There is room for improvement.

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Assistant Manager System at a financial services firm with 10,001+ employees

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

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CEO at a tech services company with 201-500 employees

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

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Managing Director at a sports company with 11-50 employees

I can't recall any features that would need to be added to improve the solution. It's quite effective as-is.

Microsoft Teams for Mac isn't quite good enough yet. . Until they find a way of allowing you to send your compute audio during a teams meeting it is useless as a presentation training tool

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Senior Advisor at a consultancy with 11-50 employees

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

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Managing Director at a sports company with 11-50 employees

I cannot recall coming across missing features. I don't have an opinion on what they should add to future releases.

Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on.

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Insolvency Practitioner and Director at a financial services firm with 11-50 employees

The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.

I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license. 

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Head of Practice at a tech services company with 501-1,000 employees

So far, everything has been very good in terms of usage. I can't think of an area where it could be improved. It's not missing any features at all. It's quite a complete solution.

It would be nice if we had the option to open a document even if it was created with another application. For example, we use both Google Docs and Microsoft Docs. When we send documents, we need to be aware of what application the person receiving the document will be using. If I know someone is using Microsft, I'll send the document to them in Microsoft. However, it would be nice if I could send them a Google Doc and they would still be able to open and access it in Microsoft. 

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IT at a financial services firm with 201-500 employees

If they want to encourage more usage, the pricing should be looked at. The pricing should be in a way where we can leverage the E5 functionality. 

The security section of the solution is also something that is of great concern, especially now that a lot of people are doing work from home. You need the Microsoft Intune solution to help protect your documentation, your documents, and to keep your data confidential.

Lower license options should come embedded with security.

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Senior Research Analyst at MarketsandMarkets

For the past six months, I have been facing a synchronization issue between the calendar of Microsoft Teams and the calendar of Microsoft Outlook. In Microsoft Teams, I can't see the updated version of some meetings, but Outlook shows the updated version. There is a problem with data synchronization between the calendars of these applications. Both calendars should be synchronized.

In Microsoft Teams, more controls should be added in terms of broadcasting and webcasting. Sometimes, there is a lag in shifting control and transferring the content to an audience with more than 500 people. They should make it more usable for a large audience. We frequently conduct training sessions with more than 500 people. We also have annual meetings and collaboration with different teams on a single platform, and it gets difficult to shift the control of the presentation to another team. It currently takes a lot of time, which is not helpful when most of the people are attending meetings outside of their office hours. Zoom is comparatively easy for training programs and broadcasting.

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Cyber Security Consultant at Ukroboronprom

It would be good, for example, if the solution offered some programs within the solution that could provide training the personnel to use the product. 

It would be ideal if they could improve the cybersecurity of the endpoints, and provide pictures of new zero-days cybersecurity threats as soon as possible.

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Director, Middle East, East India & SAARC at a tech company with 51-200 employees

Its price could be better.

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Cyber Security Technical Engineer at a tech services company with 1-10 employees

The pricing of the solution is quite high and the licensing is expensive. It could be cheaper. 

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Technical Pre-Sales at a tech services company with 11-50 employees

User access costs need improvement.

Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue. 

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Information Systems Computer System Controller at a insurance company with 11-50 employees

The pricing and licensing format could be improved. 

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Project Specialist at integra software

The pricing could be improved.

The solution could work to offer better security.

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Business Transformation and Automation Manager at a tech services company with 201-500 employees

The cost estimation can be difficult.

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Deputy IT Manager at ICAPP (Americana Group)

Excel hangs many times, especially when we have equations. Excel is very heavy on the hardware, and it needs powerful hardware. I hope they can enhance the performance of Excel. Other products are working well, except for Excel. 

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Programme Manager at a tech services company with 11-50 employees

The solution could improve the user interface a little bit to make it easier to navigate.

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Modern Data Center and Cloud Engineer II at a tech services company with 51-200 employees

It would be ideal if the product offered more integration capabilities with non-Microsoft solutions.

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IT Specialist Databases at a educational organization with 201-500 employees

Microsoft Teams can be improved. It is a bit taxing on resources and is resource-heavy on the devices. When you install it on a PC, it uses a lot of memory.

They should look for a better price model for educational institutions, and it should be free. We are also using Google Suite, which is free for educational institutions. They charge business people, not nonprofit institutions.

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CIO at a aerospace/defense firm with 11-50 employees

Their support should be improved in terms of faster response and better resolution. The price of its license should also be improved.

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Manager Technical Procurement & Logistics - Global IT at a real estate/law firm with 1,001-5,000 employees

In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.

In the future, a dashboard should be included.

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Technical Director at a security firm with 51-200 employees

It could be cheaper, but I don't know if this is possible.

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The admin panels have too few samples. It would be better if it were expanded and more samples were added.

There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.

In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.

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Solutions Architect at a tech services company with 11-50 employees

I am pretty happy with its features. However, it could be cheaper for long-term business use.

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Project Manager at a energy/utilities company with 10,001+ employees

Its price could be better for companies that are not using it massively.

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Engineering Manager at a manufacturing company with 51-200 employees

When it comes to security features, the package is important. The high 11 packages offer security. 

While I don't consider this to be an issue, I believe Microsoft 365 Business to have better internal integration then it does with outside solutions. 

My main pain point concerns the licensing price, which could be lower. 

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Business Collaboration Supervisor, Information Services at a government with 1,001-5,000 employees

Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.

The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.

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Automic Consultant at a tech services company with 11-50 employees

It can have more integrations between the applications that are there within this product. In the newer version of Teams, there are some new features that allow you to share directly from Outlook, etc. It would be good if they continue to explore these types of integrations between applications.

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Technical Pre-Sales at a tech services company with 11-50 employees

Its pricing plan should be better.

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Co-Founder and CEO at a tech services company with 11-50 employees

More integration with Cortana would be helpful. I use Cortana, but it doesn't give very contextual reminders. I would like to see it made to be more contextual and the email searching could be better.

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CEO at a tech services company with 1,001-5,000 employees

Sometimes we have trouble with the updates that are released.

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Head of Information Security Sector Dates Employed at a mining and metals company with 201-500 employees

Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.

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System Manager at a manufacturing company with 5,001-10,000 employees

One of the only aspects that I do not like about Microsoft is that they release solutions into the market without testing them and rely on users to test them.

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Cloud Ops Delivery Manager at a tech services company with 10,001+ employees

The dashboard can be made more user-friendly.

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ENTERPRISE DIGITAL ARCHITECT at a manufacturing company with 51-200 employees

This solution could be more secure.

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Head of Business Intelligence, Analytics and Big Data Service Line at a computer software company with 10,001+ employees

There are some security issues with the platform, and its security should be improved. We have to re-enter the username and password sometimes, which is quite boring for us.

The usability of Outlook can be improved. Currently, it is a little bit limited and old-fashioned. They should think about the concept of dealing with emails in Teams. Teams and Outlook together will make it a complete platform.

The Teams application is not user-friendly on mobile phones and should be improved.

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Senior System Administrator at a real estate/law firm

The Team Exchange online needs improvement.

Updates to the SQL server with better features are needed to compete with Oracle Database.

In the next release, I would like to see more with endpoint security and with firewall security. Many other vendors are better than Microsoft in this field.

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Data & AI expert at One Mount Group

It would be better if they seamlessly integrated with Macs. Because I have two laptops, and whenever I open one file in Windows laptop, and then I open the same file in my Macbook, the user interface is not consistent. Certain functions can run on Windows, but another function cannot, but it runs on the Mac.

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IT Support Executive at a healthcare company with 51-200 employees

Many things could be improved but I cannot be specific because there are so many applications.

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SAP Architecture Manager at a consultancy with 11-50 employees

Unfortunately the Teams feature doesn't allow for sharing your location which Office 365 previously had. It's important for us to be able to share that information with other team members. I'd also like to see more storage because currently OneDrive gives 1 TB of space and we'd like more of that. 

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Senior Network & Security Infrastructure Engineer at a insurance company with 51-200 employees

Security could be improved. 

The user interface is good, I don't have any issues with it but everything could always be better.

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Director at a tech services company with 1,001-5,000 employees

The latest update has got a lot of bugs and it is causing us problems.

The stability should be improved.

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Senior Cybersecurity Leader, Consultant, Architect at a retailer with 10,001+ employees

This product could be improved by adding certain drawing tool capabilities. It still uses the  Visio drawing tool which is not that great, and it's time for an upgrade. The drawing tool should be more collaborative to work across teams. 

I also think overall stability of MS products could be improved.

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ICT Manager at a hospitality company with 1,001-5,000 employees

It could be more secure, but we have not really had issues with it in terms of its security.

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IT specialist at a tech company with 501-1,000 employees

I would prefer to use Microsoft Outlook rather than Office 365 because of the way features are available in Outlook. There are times it becomes difficult to get to certain features through Office 365. For example, if you want to recall an email that you have accidentally send across to someone this is not very easily available through Office 365. The shortcuts available through Outlook are not there in Office 365 Business.

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IT Infra Head at a consumer goods company with 1,001-5,000 employees

It could be cheaper; because we have multiple users, so the cost is on the higher side.

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Head of Human Resources at a manufacturing company with 201-500 employees

It would be helpful if the calendar was improved. It could be better, more user-friendly, and better integrated.

If you are deleting your data and relying on backup, the backups do not exist, they are not there. The backup option should be included in Microsoft 365 Business.

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Forensic Technology Manager at a financial services firm with 1,001-5,000 employees

They need more tutorial training about using the advanced features. It would be helpful.

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Technical Manager at a comms service provider with 11-50 employees

There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release.

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Strategic Insights at a tech services company with 501-1,000 employees

The integration with other platforms could be improved. It could be easier.

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Analyst at a pharma/biotech company with 10,001+ employees

The time synchronization with the internet could be better, as well as the application architecture.

As it is implemented on the cloud, some of the policies need to be integrated. Also, It takes some time to synchronize. It seems to replicate in eight to twelve hours within a 24-hour duration.

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Business owner at Boers PR + Marketing

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

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Business Development Manager at a tech services company with 51-200 employees

Other than the price, I have not had any issues with this solution.

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Risk Manager at a financial services firm with 5,001-10,000 employees

The diagnostics is an issue that needs to be addressed, as it cannot be seen when needed. 

Furthermore, there is insufficient on-line information in respect of what is transpiring in real time concerning conferencing. 

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IT Operations Section Head at a manufacturing company with 1,001-5,000 employees

I suppose it could be more secure; every solution could be more secure.

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Office Manager at Agattu Trading 174 Pty Ltd

The pricing for this solution could be improved. We get caught by the exchange rates in South Africa.

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IT Manager at Yayasan Darul Quran Mulia

UINUX for Microsoft 10 is so heavy for our users. For my students and staff it's sometimes slow to access the application, there are connectivity issues. I think Microsoft needs to make a light version for UINUX. I'd like to see an engine included. 

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Technical Lead at FD

The integration with other platforms could be improved.

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CEO at a consultancy with 1-10 employees

The solution's licensing framework needs improvement.

The integration of the SQL server development environment is a little bit difficult to handle. They should work to make this easier.

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CISO Executive at a financial services firm with 201-500 employees

They can improve its price and make the way of sharing documents more secure.

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ASM at a healthcare company with 51-200 employees

The price could be better.

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AVP at a computer software company with 501-1,000 employees

Some of the functionalities available in the desktop version are not available on the cloud.

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Cloud Solution Specialist at a tech vendor with 501-1,000 employees

Improvements can be made with the governance and compliance of this solution.

The migration from tenant to tenant can be improved.

There are loads of holes in security and I'd like to see better integration with security products.

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Delivery Head IT & IS at a non-tech company with 10,001+ employees

I feel that the user interface can be better when it comes to file sharing. At times, it is too clumsy, especially when there is a need to go to the team channel.

The user interface in respect of access and the channels can also be improved. 

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Sap Advanced Business Application Programming Developer at a tech services company with 11-50 employees

It can have more integrations with other platforms.

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Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

It would be better if Microsoft supported more integrations.

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Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees

The stability needs to be improved. It is not sufficient for my purposes.

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Chief Software Engineer at a educational organization with 1-10 employees

It should support the local language. It should also be cheaper.

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Associate Director at a comms service provider with 10,001+ employees

It should be more secure.

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Technology Competency and Solution Head at LearningMate

It would be better if they offered more integrations to integrate with other platforms. It should also allow the content to be accessed over the LTI.

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Information Technology Security Engineer at a tech services company with 201-500 employees

In the next release of this solution, there is a need to improve the integration with other platforms.

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Vice President at a tech services company with 51-200 employees

Office 365 could be more secure.

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Assistant Vice President at a financial services firm with 501-1,000 employees

There are some functions that need to be improved.

The 365 mailbox is very heavy software, which is a problem if you don't have the proper internet speed. Attaching documents to email is a process that needs to be simplified. Also, downloading mail takes a long time.

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System Administrator at a manufacturing company with 10,001+ employees

I don't think that there is anything that needs to be greatly improved with this product.

The user interface needs some improvement.

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Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company with 10,001+ employees

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

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General Manager - Kuwait at a computer software company with 201-500 employees

At times, the OneDrive lags, so the performance can be improved.

I would like to see faster data synchronization with OneDrive.

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Director at Systems Services

Areas that need improvement are pricing, stability, and scalability.

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Manager at global trading

In a future release, I would like to see what more Microsoft can do in terms of integration with other solutions.

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Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees

I would like to see cheaper licensing fees.

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Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees

It's a little hard to use. It could also be cheaper.

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Sr Engineering Manager - Design Engineering at a energy/utilities company with 10,001+ employees

The solution could integrate better with other products such as Skype and Zoom, at the moment it slows down the computer.

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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
524,194 professionals have used our research since 2012.