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The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a... more»
Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure). SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.
The costs related to Microsoft
Lync are something that I have talked about more than once but this is the
first time I try to summarize information in a single document. I will limit my
reflections to on-premises
organizations, because as I am writing, Lync
Online has no serious support for Enterprise
Voice (i.e. VOIP) and this...
The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or... more»
It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well... more»
Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix... more»
Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post.
What is Lync Server 2013
Lync is a
Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing,...
High availability is something that companies do not take for granted, they take it as given (especially when we talk about telephony). While Lync 2010 did a good work on this critical aspect there were still some weak points on the architecture when there was the need for a really continuous service. For example the mechanism behind the “backup registrar” implementation was really a limit and, for the Enterprise Front End deployments, the need for a clustered SQL server Back End was a restriction and did not match with the requirements related (also) to some kind of disaster recovery plan.
Front End Pairing and new rules on licensing
Lync 2013 makes a step forward, building on what was valid in the previous logics and using whole new solutions were they are necessary. The...
I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect. It has a lot of features (of which I only use about half). There are a lot of features which can... more»
This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream. In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different... more»
We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»
Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
Clipboard management could be better. As could the drag-and-drop file upload/download function, the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different... more»
Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»
Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»
It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»
The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»
My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»
One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»
We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
* The ability to answer questions without everyone seeing all the questions. * They have really crystal clear nice recordings. * The ability to be able to take screening mouth control from people. * It's very smooth to be able to change... more»
We use GoToWebinar to do live pitch webinars and sales webinars. We use it to create all of our courses, as well. We do training courses and our business pretty much revolves around using this tool for most of what we do. An example is that... more»
RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to... more»
Conferencing and interoperability need to be improved. The biggest challenge has been seen in terms of interoperability with the other vendors. Microsoft chose standards which are freely available to minimize their costs. This decision means... more»
The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We... more»
While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send... more»
At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could... more»
* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has made my life as the VoIP Division Manager easier. Just an all round fabulous product.
Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure. I would like them to bring back the system Extension View option... more»
Other product have the ability to merge both monitors into one space when logging in if a customer has more than one monitor set up on their station. Essentially, you are just seeing one big blob of screens that you can move your mouse... more»
We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or... more»
Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user... more»
3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the... more»
Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an... more»
To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.
Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at... more»
Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.
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Consultant en organisation & chargé de mission à l'international
• Recommandations auprès de la direction Générale de la SNCF sur la mise en place de plans d’actions régionaux
• Consultations et formations dans les pays membres du Conseil de l’Europe sur l’élargissement des Programmes Européens Jeunesse
• Analyse des besoins en situation de post-crises... more>>
I would like to make a difference . . . adding value to other people's lives. Expertise in adult and workplace learning, curriculum development,instructional design and live, online learning (virtual classrooms). I have completed the Certificate for Online Learning Facilitation (COLF) course.... more>>