Find out what your peers are saying about TeamViewer, 3CX, Cisco and others in Web Conferencing.
279,728 professionals have used our research since 2012.
Find out what your peers are saying about TeamViewer, 3CX, Cisco and others in Web Conferencing.
279,728 professionals have used our research since 2012.
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Web Conferencing Reviews

Read top reviews of Web Conferencing solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Real User
IT Infrastructure Project Manager
Jun 18 2018

What is most valuable?

Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing.

What needs improvement?

The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a... more»
Microsoft
Real User
Senior Consultant at Unify Square
Feb 27 2018

What do you think of Lync Server?

Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...
Find out what your peers are saying about TeamViewer, 3CX, Cisco and others in Web Conferencing.
279,728 professionals have used our research since 2012.
3CX
Real User
Senior Network Systems Engineer at a tech services company
Aug 20 2017

What is most valuable?

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or... more»

How has it helped my organization?

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well... more»

What needs improvement?

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix... more»
Microsoft
Real User
Senior Consultant at Unify Square
Jul 04 2016

What do you think of Lync Server?

Disclaimer - Time flies, and I received a message from IT Central Station to update my past reviews, including the one I wrote some months ago about Lync Server 2013. Honestly, it would have been easy to just update a few lines here and there and keeping the contents (that were still good) online. However, I have tried to use wisely the aforementioned period of time and my knowledge of Lync and of his potential is now deeper. So, I decided to throw away the previous review (including a good number of views it had) and to write a completely new post. What is Lync Server 2013 Lync is a Unified Communications (U.C.) product. It means that in a single product you have a native integration between many different communication tools (IM, conferencing,...
Microsoft
Real User
Senior Consultant at Unify Square
Dec 11 2017

What do you think of Lync Server?

High availability is something that companies do not take for granted, they take it as given (especially when we talk about telephony). While Lync 2010 did a good work on this critical aspect there were still some weak points on the architecture when there was the need for a really continuous service. For example the mechanism behind the “backup registrar” implementation was really a limit and, for the Enterprise Front End deployments, the need for a clustered SQL server Back End was a restriction and did not match with the requirements related (also) to some kind of disaster recovery plan.   Front End Pairing and new rules on licensing Lync 2013 makes a step forward, building on what was valid in the previous logics and using whole new solutions were they are necessary. The...
TeamViewer
Real User
Analist / developer at a tech services company with 51-200 employees
Aug 30 2016

What is most valuable?

I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect. It has a lot of features (of which I only use about half). There are a lot of features which can... more»

What needs improvement?

This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream. In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different... more»
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
TeamViewer
Real User
Web Administrator at a sports company with 51-200 employees
Sep 01 2016

What is most valuable?

It’s primary function of RDP is the product’s most valuable feature.

How has it helped my organization?

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to support remote users.

What needs improvement?

Clipboard management could be better. As could the drag-and-drop file upload/download function, the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different... more»
3CX
Real User
CTO at a security firm
Mar 29 2017

What is most valuable?

* Hot Desking * Call Queues * Wallboard * Call Metrics * Call Recording * Easy to maintain

How has it helped my organization?

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

What needs improvement?

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you... more»
Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»
3CX
Reseller
Founder / Manager
Sep 17 2017

What is most valuable?

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»

How has it helped my organization?

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»

What needs improvement?

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
Real User
Co-Owner at a professional training and coaching company with 1-10 employees
Oct 01 2017

What is most valuable?

* The ability to answer questions without everyone seeing all the questions. * They have really crystal clear nice recordings. * The ability to be able to take screening mouth control from people. * It's very smooth to be able to change... more»

How has it helped my organization?

We use GoToWebinar to do live pitch webinars and sales webinars. We use it to create all of our courses, as well. We do training courses and our business pretty much revolves around using this tool for most of what we do. An example is that... more»

What needs improvement?

It's a little pricier than the others. They could make it a little cheaper.
Microsoft
Vendor
Senior Specialist Unified Communications at a comms service provider with 10,001+ employees
Jul 23 2017

What is most valuable?

RDS, Conferencing, VoIP and IM are the most valuable features. The Remote Desktop Sharing, our users can now call other Lync users in other organizations. Our system is equipped with PSTN calling, which has allowed the users to make calls to... more»

How has it helped my organization?

We have used Microsoft products and this product is tightly integrated in the Microsoft ecosystem. Everyone in the company uses some aspect of this product.

What needs improvement?

Conferencing and interoperability need to be improved. The biggest challenge has been seen in terms of interoperability with the other vendors. Microsoft chose standards which are freely available to minimize their costs. This decision means... more»
Real User
Network Admin at a hospitality company with 1,001-5,000 employees
Jul 27 2016

What is most valuable?

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We... more»

How has it helped my organization?

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

What needs improvement?

While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send... more»
Real User
IT Admin at a tech company with 501-1,000 employees
Aug 09 2016

What is most valuable?

The most valuable features are what it's made for, to control other computers.

How has it helped my organization?

My business is connected to supporting computers. Of course, it helps me a lot.

What needs improvement?

At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could... more»
3CX
Real User
CIO - Chief Information Officer / SOO - Service Operations Officer at a tech services company with 51-200 employees
Aug 17 2017

What is most valuable?

* Ease of configuration and implementation * Windows Platform * Support is second to none

How has it helped my organization?

* It has made accountability easier due to reporting. * It has made conferencing and video conferencing simple. * It has made my life as the VoIP Division Manager easier. Just an all round fabulous product.

What needs improvement?

Bring back the multi tenant ability in version 15 and above. I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure. I would like them to bring back the system Extension View option... more»
Vendor
Senior Marketing Analyst at a comms service provider with 10,001+ employees
Jun 04 2018

What is most valuable?

The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance. It is super easy to use and relatively inexpensive.

How has it helped my organization?

We have received customer feedback on the quickness of our responsiveness and the solution deployment.

What needs improvement?

Other product have the ability to merge both monitors into one space when logging in if a customer has more than one monitor set up on their station. Essentially, you are just seeing one big blob of screens that you can move your mouse... more»
TeamViewer
Real User
IT Operations Manager at a real estate/law firm with 501-1,000 employees
Aug 30 2016

What is most valuable?

* The ability to connect to and control remote PCs across various NAT and firewall barriers. * The ability to interact with the computer prior to end-user login.

How has it helped my organization?

We have a lot of remote offices, and without the ability to remotely control the computers at these properties, my job would be much more difficult to perform. I'd otherwise have to jump on a plane to address any and every hardware or... more»

What needs improvement?

Quick User Switching has a very nasty tendency to render the screen output unstable. If my remote work requires switching logins on the remote computer, TeamViewer's video output will cut out completely and I'd have to instruct the end user... more»
3CX
Real User
IT Manager
Jul 31 2017

What is most valuable?

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the... more»

How has it helped my organization?

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an... more»

What needs improvement?

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.
3CX
Reseller
Directed
Aug 17 2017

What is most valuable?

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at... more»

How has it helped my organization?

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

What needs improvement?

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.
Find out what your peers are saying about TeamViewer, 3CX, Cisco and others in Web Conferencing.
279,728 professionals have used our research since 2012.

Web Conferencing Articles

Content and Community Manager
IT Central Station
IT Central Station’s crowdsourced user review platform helps technology decision makers around the world to better connect with peers and other independent experts who provide advice without vendor bias.  Our users have ranked the top virtual user session solutions according to their valuable... more»
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